FAQs
 



Why do I need an online data protection service?
Studies show that 7 of 10 small firms that experience a major data loss go out of business within one year.  Data backup with Axcient is easy to do and ensures that your data is protected no matter what— whether it’s a system crash, hard drive corruption, user error, computer virus or other unavoidable occurrence.  With Axcient’s comprehensive data protection service, regardless of the amount of data being backed up, you can restore lost data in minutes, not days, weeks or even months.  This can result in thousands of dollars or more of savings for your business.

What does Axcient do?
Axcient offers the first data protection service to make business continuity and online backup simple for small and medium sized businesses by delivering a secure and cost-effective way to ensure uptime and data recovery.

What is the Axcient service?
Axcient provides SMBs with all necessary data protection functions– whether it’s primary backup, business continuity, disaster recover, data protection for regulatory compliance, or archiving –  through an on-demand service model so that companies can pay as you grow.

Why is Axcient different from other online backup solutions currently on the market?
Unlike other solutions, Axcient is the first simple business continuity and online backup solution developed exclusively for small and medium-sized business customers.  With Axcient, there’s a device that stays in your workplace, plus Axcient stores your data in a secure, off-site location so multiple copies exist ensuring your business is protected no matter what!  It also eliminates up front costs because there is no software, hardware or technical support licenses to purchase.

What’s more, with Axcient you can restore lost data in minutes, and you are not required to load any software on your desktop or notebook computers which can dramatically slow down a system’s performance.

How do I know my data is protected and I won’t experience data loss or downtime with Axcient?
Axcient understands the value of top quality equipment and facilities.  All of the equipment in its Tier One data centers is fully redundant, power-protected and fault-tolerant. To make sure that your data is safe, Axcient systems are regularly tested and constantly monitored seven days a week, 365 days a year.

Where does Axcient store data?
The Axcient solution’s applications and data are hosted at multiple world-class data centers. The data centers provide the physical environment necessary to keep the servers up and running 24 hours a day, 7 days a week. These world-class facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones, and seismically braced racks. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, and 24x7 secured access, as well as video camera surveillance and security breach alarms.

What operating system does Axcient work with?
Axcient will work in any customer’s environment irrespective of operating systems (Windows, Mac or Linux) and computer device brands.

Who is the target customer for Axcient?
The ideal customer to deploy the Axcient solution is a small or medium sized business managing anywhere from 1 to 500 workstations or servers and 10GB to 10TB of data.  However, Axcient’s solution can scale much higher depending on a customer’s bandwidth.

How can I purchase Axcient?
Axcient is available through a nationwide network of IT solution providers.  For a certified reseller, visit http://www.axcient.com/signup/ or call 800-715-2339 between 8am and 5pm PST.

 
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