Axcient Privacy Policy

Axcient, Inc. (“Axcient”, “us”, or “we” or “our”) respects the privacy of the visitors to the Website, the home page of which is located at http://www.axcient.com.

This privacy policy (the “Privacy Policy”) is intended to inform you of our policies and practices regarding the collection, use and disclosure of any Personal Information and Anonymous Information you submit to us through the Axcient Service and/or our Website.  

“Personal Information” is information about you that is personally identifiable to you like your name, address, e-mail address, or phone number, as well as other non-public information that is associated with the foregoing.

“Anonymous Information” means information that is not associated with or linked to your Personal Information; Anonymous Information does not permit the identification of individual persons.

We collect and use Personal Information and Anonymous Information as described in this Privacy Policy.

User Consent

By submitting Personal Information through our Service, you agree to the terms of this Privacy Policy and you expressly consent to the processing of your Personal Information according to this Privacy Policy.

Your Personal Information may be processed by us in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.

Personal Information You Provide to Us

Axcient does not collect any Personal Information about you (such as your name, email address, age, preferences, etc.) except when you specifically and knowingly provide such information.  The Personal Information we gather from you is critical to our being able to provide the Axcient Service to you, and helps us learn about our customers and potential customers.  We collect Personal Information that you submit to us voluntarily through our Service and/or the Website. The types of Personal Information we collect are:

• When you sign up for the Axcient Service, we will collect your [e-mail address, address and phone number, credit card information].
• When you leave us feedback, we will collect any information that is contained in your feedback.
• When you contact us by sending us an e-mail, we will collect your e-mail address and any information contained in the e-mail you send us.

Personal Information Collected Via Technology

As you navigate our Website or use the Axcient Service, certain information may also be collected passively, including your Internet protocol address, browser type, operating system, time of day, general physical location, and browser language. Axcient uses this information only in aggregate to determine the composition of our userbase, and the load on our servers, so that we can serve you better.  

An "Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer when you use the Internet.  In some cases your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session.  We track IP Addresses solely in conjunction with session cookies to analyze our web page flow.

"Cookies" are small pieces of information that a website sends to your computer's hard drive while you are viewing a website.  Cookies can identify you as a unique user of the Website.  Upon your first use of the Website, Axcient sends a Cookie to your computer.  We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Website.  Persistent Cookies can be removed by following Internet browser help file directions.  If you choose to disable Cookies, some areas of the Website may not work properly.

Axcient uses Cookies to store your preferences. Axcient will not disclose its Cookies to third parties except as required by a valid legal process such as a search warrant, subpoena, statute, or court order.  Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that the Axcient Service may not function properly and you may not be able to utilize all of the functionality of the Service if you refuse cookies.  We may use information collected about you to deliver to you websites, advertisements, or other content we think may be of interest to you.

Personal Information We Receive From Other Sources

We may receive Personal Information about you from other sources like telephone or fax, or from third parties that provide services for us in connection with the Axcient Service.  We may add this information to the information we have already collected from you via our Website or through the Axcient Service in order to improve the Axcient Service.

Use of Information

In general, Personal Information you submit to us is used by us either to respond to requests that you make, to improve the Axcient Service and to better tailor the features, performance and support of the Service, and to offer you additional information, opportunities, and functionality. We may also use your Personal Information to provide you with electronic newsletters or promotional e-mails, should you request to receive such communications from us.

We may create Anonymous Information records from Personal Information by excluding information (such as your name) that make the information personally identifiable to you.  We may use this Anonymous Information to analyze usage patterns so that we may enhance the Axcient Service.  

Disclosure of Personal Information

We do not trade, rent, or share your Personal Information with third parties, without your express written consent, except as set forth in this Privacy Policy.

We may share some or all of your Personal Information with any subsidiaries, joint ventures, or other companies under a common control with us ("Affiliates"), in which case we will require our Affiliates to honor this Privacy Policy.   

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend the rights or property of us, our Customers and Visitors of our Website, or third parties.  We may also transfer your specific personal information in connection with a merger, acquisition, or sale of assets. If the acquiring entity's processing of your information will materially differ from that set forth in this Privacy Policy, we will notify you via posting on our web site.

Your California Privacy Rights

Our customers who are California residents may request and obtain from us once a year, free of charge, certain information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year.

Your Choices Regarding Your Personal Information

We offer you choices regarding the collection, use and sharing of your Personal Information. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the e-mail you receive.

Despite your indicated e-mail preferences, we may send you administrative e-mails regarding the Axcient Service or notices of any updates to our terms of service for the Axcient Service, or Privacy Policy.

Regarding Children

This Website is not intended to be used by children under 16. We do not knowingly collect personally identifiable information from anyone under 16 years of age, except for the limited circumstances described above. In the event a child under the age of 16 submits a question to us on this Website and identifies his or her age, we may use the child’s e-mail address for the sole purpose of responding to the child’s question on a one-time-only basis. However, we will not use the child’s e-mail address to re-contact the child and we will delete it from our records once we have responded. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 16, we will make reasonable efforts to delete such information from our records.

Security

We use reasonable measures to maintain the security of your Personal Information. However, no company, including us, can fully eliminate security risks associated with Personal Information.  

Contact Us

Should you have any questions or concerns regarding this Privacy Policy, please contact us: http://axcient.com/contact-us1.html

Privacy Policy Updates

This Privacy Policy is subject to occasional amendment.  This Policy was last updated on October 29, 2008.