2021 MSP Outlook: Evolving Environments Demand Flexible BDR
After a tumultuous year of Managed Service Providers (MSPs) navigating demands for remote enablement, and a range of possibilities and timelines ahead, the way to win security in 2021 is through flexible BDR. As some businesses close completely, others embrace work from anywhere for the foreseeable future. Many offices can open in accordance with local guidance, but with children still learning virtually, and the continuing rise in new COVID cases, a return to the office isn’t possible for everyone.
Consequently, for Managed Service Providers, your job is getting increasingly difficult. Faced with a variety of IT structures, shifting customer preferences, hundreds of networks and ingress points, evolving BYOD (Bring Your Own Device) policies, rising ransomware and growing cyber-attacks, it’s critical for MSPs to focus on offering flexible BDR solutions.
Keep It Simple…Service Providers
The KISS principle, or “Keep it simple, stupid” may seem a bit harsh, but the design principle is relevant for efficient service delivery, growth, and profit potential. Unfortunately, what often happens is the opposite of simple. Motivated by the desire to meet all of your customers’ needs, many well-intentioned MSPs end up getting buried under multiple vendors. A fractured stack leads to vendor sprawl with a different vendor for each backup structure. One for end point backup, another for disk and cloud backup, yet one more for turn-key backup and disaster recovery (BDR), and finally public cloud backup.
MSPs are left with significantly higher operational costs as each vendor requires a unique process for billing and support, and technical expertise for training, onboarding, and disaster recovery. As the time, effort, cost, and resources necessary to manage these moving parts increases, your ability to operate efficiently and meet customer service level-agreements (SLAs) can suffer. The simplest way to eliminate these issues would be to use one backup vendor for all customers. Up until now, that hasn’t been possible. Fortunately, the flexibility you need in 2021 is now available.
One Backup Vendor for All
As a 100% channel-focused Business Continuity & Disaster Recovery (BCDR) solutions provider, Axcient identified these challenges in and accelerated the release of Direct-to-Cloud, Virtual Office, and BYODC (Bring Your Own Data Center). Now, MSPs can simply manage all customer backup infrastructures under one roof with unified support processes.
“There’s a lot of flexibility in being able to carve out a way to achieve our customer’s goals, and do it in a way that is effective from a cost standpoint and what you’re trying to accomplish in general.”
– Phillip Long, CEO of Business Information Solutions and Axcient Partner
Hardware-Free BDR for Remote Work
Remote work enablement hit hard and fast in 2020. Hasty environments were created without preparation, security often came second to accessibility, and novice users were exposed on insufficient at-home infrastructures. Of course, cyber criminals took notice, and the spike in cyber-attacks continues to be a top concern today.
- Direct-to-Cloud protects remote endpoints without any local appliance necessary. No hardware means fewer maintenance costs, limitations, stress, and client visits.
- Chain-free backup technology sends data straight to the secure Axcient Cloud, or a customer’s private data center to meet compliance regulations with total control.
- AutoVerify performs regular data integrity checks, so there’s no fear of failed backups and no reason to check – notifications alert if there’s a problem.
- Axcient AirGap protects data from being deleted by separating data deletion requests from the mechanics of data deletion.
As part of the x360Recover Business Continuity & Disaster Recovery solution, Direct-to-Cloud empowers MSPs to provide best-in-class backup – no matter the infrastructure, size, budget, or preference. Just as you’d expect from appliance-based backup, Direct-to-Cloud delivers a 15-minute recovery point objective (RPO), and a minutes-long recovery time objective (RTO). With all of these built-in, always-on features, MSPs reap the benefits of a single vendor architecture, including lowering your total cost of ownership (TCO), while giving customers what they need – flexibility.
Self-Managed DR, Virtualization & Conversion
Most solutions require the assistance of vendor support to at least initiate virtualization. This can add hours of downtime, threaten your ability to meet SLAs, and put your relationship and reputation with customers in jeopardy. Direct-to-Cloud with Virtual Office gives MSPs the freedom and independence to self-manage disaster recovery and virtualization.
Quickly get servers, workstations, data, and applications backup up and running without engaging vendor support. Virtual Office can also demonstrate its value with self-managed testing. Before a security breach or a disaster strikes, put customers at ease by proving disaster recovery efficiency and adherence to compliance requirements.
MSPs also have the ability to self-manage conversion from appliance based-backup to Direct-to-Cloud in just two easy steps. Configure the backup environment you want by moving between solutions based on the timing and structure that works best. This functionality is especially useful as customers return from their remote environments to the office, or move between these two worlds during 2021.
Self-managed functionality enables flexibility by giving MSPs more control over the environments you manage. Of course Axcient support is available 24/7/365, and the robust Axcient Knowledge Base provides endless resources.
BYODC: Your Data Center or Ours
Axcient’s agile roll-out of Direct-to-Cloud continues to deliver new innovations every month. The latest release includes private cloud deployment through BYODC or Bring Your Own Data Center. MSPs can choose what IT infrastructure they want to deploy when backing up data. Utilize the secure, SOC 2 compliant Axcient Cloud, or if customers have their own data center, store, replicate, and deploy data with Direct-to-Cloud BYODC to meet industry-specific guidelines.
Flexible BDR deployments enable MSPs to backup directly from their preferred data center and store in the Axcient Cloud. The Direct-to-Cloud vault is easy to install and setup on any Ubuntu certified server, or appliance-based backup. Configuration is also simplified for private cloud vault destination for offsite data. In addition to the added flexibility, BYODC provides cost savings for MSPs that have built up their own data center infrastructure. Leverage the investment by replicating Direct-to-Cloud backups to your data center to offer a lower cost option that only requires the license.
About the Author:
Liz Mellem // Technical Copywriter, Axcient
Liz Mellem has been a freelance copywriter for over three years in the technology, education, and alternative medicine industries. She produces content, sales collateral, and email marketing campaigns that contribute to digital marketing strategies for sales growth and brand awareness. In her free time, Liz enjoys reading, exploring Austin, and Netflix with her cat, Harlem.