Axcient Expands Customer Success Program Under Guidance from New Vice President
Axcient’s customer-first approach ensures business continuity for both the channel and small and mid-sized companies
MOUNTAIN VIEW, Calif. — March 9, 2016 — Axcient, the leader in Disaster Recovery-as-a-Service (DRaaS), today announced the expansion of its customer success program which includes the hiring of Mukund Singh as Vice President of Customer Success. A proven leader and customer advocate, Mukund joins the company with over 15 years of customer and channel experience in the technology space from not only Axcient, but companies such as Juniper Networks and Marketo.
“In an always-on world, it’s crucial that business have access to their data and applications, regardless of what happens.” said Justin Moore, founder and CEO of Axcient. “We are extremely pleased to have Mukund leading the efforts behind our ‘Customer First’ value at Axcient. Mukund is spearheading our global support expansion which will enable us to provide true 24/7 support, as well as industry leading levels of customer responsiveness and engagement.”
As a former Senior Director at Axcient, Mukund is already a proven leader and was responsible for driving the programs that led to Axcient’s industry leading customer retention levels. Since rejoining the company, Mukund has already impacted the customer program by enhancing the customer experience and expanding Axcient’s support capabilities. Mukund increased the global customer support team by 30%, ensuring that customers and partners are able to speak with an Axcient expert at any hour of the day or night. He has created new programs to facilitate regular proactive engagement with Axcient’s top partners and customers. The customer success team is also rolling out a number of initiatives in 2016 that focus on improvements in technology that empower partners to manage and trouble-shoot Axcient solutions. Axcient plans to continue growing the global support team, and customizing service packages that meet the individual needs of each customer and vertical market.
“Axcient is truly a unique company when it comes to providing the solutions and services needed to ensure that small to midsized businesses stay up and running,” said Mukund. “Customer successes are our number one focus. That means as a company, each one of our customers, regardless of size, receives white glove treatment. It’s about providing customized technology, customized support and being a resource and a partner for them. I have spoke with many of our current customers and I look forward to 2016 and the programs we are already rolling out.”
Axcient’s customer-centric approach has always been a guiding force in the development of its award-winning solutions. Based on customer feedback and the conversations with channel partners, Axcient was, and is, the first and only company to give customers all three deployment options—direct to cloud, via virtual appliance, or physical appliance—to ensure backup, recovery and business continuity for the small to midsize enterprise market. By offering a number of mechanisms for delivery and providing strong, always-on, customer support, Axcient empowers channel partners to successfully serve existing clients and grow their customer base.
Axcient’s Business Recovery Cloud eliminates data loss, keeps applications up and running, and ensures that IT operations never go down. Companies use Axcient to replace legacy backup, server replication, disaster recovery and archiving products, with a single integrated platform that mirrors an entire business in the cloud. With Axcient’s Powerfully Simple Recovery Cloud you can restore data, failover applications, and virtualize servers or an entire office with a click. Thousands of businesses trust Axcient to keep their IT infrastructure running and employees always productive. The company is headquartered in Mountain View, Calif.
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