Efficient delivery of managed services is achieved by taking advantage of technology to minimize manual activities. That’s why so many Managed Service Providers (MSPs) rely on Axcient for their clients’ data protection needs.
The Axcient platform is complemented by two very important tools for the MSP:
- Remote Monitoring and Management (RMM), which provides insight and access to clients’ networks
- Professional Services Automation (PSA), which helps with the management of client projects, including resourcing, financials, and business process.
Let’s explore how these three elements – Axcient + RMM + PSA – combine to help optimize efficiency.
Axcient + RMM: Technology Perspective
RMM provides a means of monitoring and managing the various technological components that comprise an IT solution for a small or medium sized business. One of the key technological components is the Axcient platform, which delivers data backup, disaster recovery, and business continuity.
So, how do you include Axcient within remote monitoring? If you’re using a commercial RMM tool, then there’s a high probability that it’s already integrated with the Axcient platform. This lets you utilize capabilities with Axcient that you’re already using for monitoring the health of other systems, such as servers, networking gear, and so on. These capabilities include custom dashboards, report generation, and alerting.
Integration between Axcient and an RMM tool is achieved through an industry standard SNMP interface. Details surfaced through the interface include configuration of the Axcient appliance, backup job definitions, backup job status, and storage health.
A number of commercial RMM tools already offer out-of-the-box integrations with Axcient, including Level Platforms, N-able, LabTech, and others. You can also download the Axcient MIB from any appliance and build your own RMM integration.
Axcient + PSA: Business Process Perspective
PSA helps MSPs manage their service activities. While some activities are project-based, others are exception-based. In other words, if an issue arises at a client site, a resource is dispatched either locally or remotely to address it.
To streamline the process of reporting and resolving data protection issues, Axcient provides built-in integrations for popular PSA tools, such as Autotask and ConnectWise. Just configure the Axcient appliance to open service tickets within your PSA tool. This is all done through the appliance UI in two simple steps:
- Supply details for accessing the PSA tool. These include PSA login credentials, identifiers for accessing the right resources within the PSA system, and other information that is applied when service tickets are opened by the appliance.
- Select which events should open a service ticket. Then, any time a selected event occurs, such as a failed backup, a service ticket is opened automatically in the PSA tool.
If you’re an MSP using RMM or PSA, then consider taking advantage of integrations with the Axcient platform. RMM integration will provide better insights into data protection activities as your client base grows, while PSA integration will improve responsiveness whenever issues arise.