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Datasafe Disaster Recovery Case Study


Together Axcient and Datasafe Deliver Value and Peace of Mind

Datasafe chooses the Axcient Data Backup, Business Continuity, and Disaster Recovery solution to meet the growing needs of its customers for a reliable, efficient, and cost effective tape alternative.

The Challenge

Datasafe is a recognized and trusted name in Records and Information Management Services. Founded in 1946, Datasafe provides for the systematic control of records throughout its lifecycle. Datasafe helps its customers identify, organize, maintain and access needed information, and properly dispose of the rest, while realizing the benefits of cost savings, efficiency, regulatory compliance, and reduced litigation risk.

The company is dedicated to creating extraordinary value in information management solutions. In 2010, the company saw a trend among its small-to-medium business (SMB) customers toward cloud-based backup and disaster recovery services. As a complement to its existing services, Datasafe partnered with a reseller of cloud-based backup. The logistics of the relationship were challenging – no direct relationship with the manufacturer, no common vision revisions, no flexibility with pricing the solution, and support was limited at best.

That’s when Datasafe’s Director of IT, Jose Moreno, discovered Axcient. The company had done a review of customers who had purchased cloud-based backup services and found that many of them were happily using Axcient.

The Solution

Datasafe did some additional research and found that the Axcient solution is targeted toward its SMB customers. In fact, the solution is designed from the ground-up specifically for this type of company. Axcient is as committed to the success of SMB customers as Datasafe.

“Our clients are trending toward tape alternatives, either disk-to-disk or straight cloud for increased efficiencies and peace of mind,” said Moreno. “Axcient delivers an alternative that is a great fit for our clients.”

The solution itself fits nicely with the structure of Datasafe’s service offering. Datasafe’s strategy is to direct all mission-critical information to the cloud, and everything else to tape – and now to the hybrid Axcient solution. Using the onsite appliance gives customers faster access to their information than tape, and secure offsite replication to the cloud provides instant access to mission-critical information in the event
of a disaster.

While many of Datasafe’s clients still use tape for retention, Axcient fills a need that tapes can’t. “With Axcient our clients can do a bare metal restore and you can’t put a price tag on that. It’s a huge benefit,” said Moreno. “Clients don’t understand the value until they have to do a big restore. But we do and that’s one of the things we value about the Axcient solution.”

In addition to the technical advantages of the Axcient solution, Datasafe enjoys and utilizes Axcient’s wide range of support, training, and co-marketing activities for partners:

  • Dedicated account manager as single point of contact
  • Direct access to local support
  • Ongoing training for Datasafe’s sales team
  • Webinars for clients
  • Co-branded marketing collateral
  • Product information and end-user documentation
  • Partner Portal with direct access to tools, collateral, and partner information

Customer Benefits

The benefits to Datasafe’s customers have been many. Datasafe builds long-term relationships with customers based on trust. This trust has been extended to include Axcient and its range of complementary solutions.

The hybrid Axcient solution includes the onsite and cloud-based backup in one price. There are no surprises for Datasafe, which is also able to maintain a nice margin and not compete solely on price.Axcient provides a very cost effective alternative that can grow with the client, allowing Datasafe to support clients from small law firms with six attorneys to larger companies with 6 TB of mission-critical data to backup.

READ MORE in the full PDF.


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