One Vendor. One Unified Platform.
The Axcient x360 Portal is a single platform where MSPs can streamline and manage all of their business continuity and disaster recovery (BCDR) offerings under one roof.
With x360Recover for BCDR, x360Cloud for Microsoft 365 and Google Workspace backup, and x360Sync for secure file sync and share (FSS), MSPs can meet a variety of business use cases with just one solution, in one multi-tenant management platform, with one login. As a 100% MSP-only solutions provider, Axcient directly addresses the everyday challenges of vendor sprawl with an all-in-one solution.
We drive ourselves to offer a streamlined experience, with proven products that will grow your monthly recurring revenue. Managing products from multiple vendors is a time sink for the organization, driving complexity up and service desk profitability down. Prioritize your team’s tech stack with the right solution portfolio from Axcient.
Partner Onboarding Process
Our onboarding team helps new partners configure and optimize their BCDR solutions. Partners meet their dedicated account managers and training specialists, and are introduced to support channels and resources while learning how to navigate the x360Portal.
While the onboarding program is designed to introduce MSPs to Axcient solutions, we pride ourselves on the simplicity of our products. With features like silent installation, straightforward deployment, and the elimination of overwhelming ‘rip and replace’ requirements, some MSPs are backing up within minutes.
Our 3-tier onboarding program includes the following:
- 1:1 Personalized Support: There’s no limit to the amount of knowledge an MSP and their techs can have about their BCDR solutions. To support long-term learning and an extensive understanding of Axcient’s capabilities, training specialists are available for partners to get one-on-one guidance throughout each of their deployment milestones.
- Product Training: To ensure our partners can efficiently train and certify their technicians on Axcient products, we offer both online training and instructor-led training at no charge.
- Deployment Review: After partners have deployed their solutions, Axcient provides an in-depth site review to make sure they are set up effectively to monitor and manage their solutions and meet client SLAs and deliver uninterrupted business continuity no matter what.
Lifetime Training and Education
Schedule a 15, 30, or 60-minute training session with our team on the topic of your choice, on demand through our Training Calendar.
No-Cost Training
Regardless of when a technician joins your team, they should get access to the same complete training program as the techs before them. We make that possible with live, on-demand, one-on-one training, available both online and in-person. On the other hand, seasoned technicians may need a refresher on solution capabilities and features as they apply to new business use cases. And with regular product updates, releases, and launches, technicians always know how to get a guided tour of what’s new.
Partner-Driven Training to Improve Retention and Utilization
Training starts in the x360Portal, where you can quickly and easily sign up for the time, duration, and location of the training you desire for your team. So, regardless of how much knowledge you come in with – whether you’re brand new or need a tune-up – our training team is equipped to help you reach your goals.
Partner Technical Support
Axcient has built its reputation and success on unrivaled customer support for its partners. Download Support Datasheet
Partners can access the critical service and product support they need 24/7/ 365 to ensure they and their clients stay productive, safe, and keeping business running.
Phone:
720-204-4500 (Local) or 800-352-0248, Opt 2 (Toll-free)
Join the Axcient MSP Community
Community Events
MSP Xperience
MSPGeek
Axcient participates in the MSPGeek Slack channel. Connect with the Axcient team and other Axcient partners at #v-axcient.
Marketing Enablement
The Axcient Marketing Portal (AMP) gives partners free and unlimited access to our marketing automation platform to support your business growth. personalized email campaigns, custom social media campaigns, engagement reporting, and marketing development funds (MDF). AMP is accessible through our unified x360 Portal.
Benefits of the Axcient Marketing Portal:
- Program and track Lead Generation Campaigns
- Program and track Your Social Media
- Create Custom Branded Collateral
- View detailed Marketing Analytics on your marketing
- Request MDF budget
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Refer other MSPs for a cash bonus
Additional Resources
Read our Case Studies
Our partners tell it best. Read all of the business cases that make Axcient products the perfect fit for MSPs.
On-Demand Videos
Whether you’re looking for our 9-minute speed demo, a webinar that you missed, or other Axcient videos, click here.
