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U.S. Oil & Refining Case Study

US-Oil

U.S. Oil & Refining Trusts Axcient for Data Protection and Business Continuity

U.S. Oil & Refining Co. – the leader in the production and supply of high quality motor, aviation and marine fuels and asphalt in the Puget Sound market – has been in business for more than 50 years on 139 acres in the deep-water port of Tacoma, WA. The refinery, which has a current crude capacity of 39,000 barrels per day, requires robust information technology processes and systems. That’s why Systems Administrator Aaron Lorton and his team rely on Axcient for their business continuity and data and applications protection.

With Axcient, U.S. Oil was able to simultaneously reduce the amount of tape backup and administrative overhead that tape management requires, and add more functionality and the necessary features to eliminate application downtime. After having such great success, the company has made plans to eliminate tape completely.

The Problem

Prior to Axcient, U.S. Oil suffered from slow recovery and partial protection with Symantec Backup Exec. Unable to failover his servers or perform bare metal restores, Aaron knew he needed to find a solution that provided local and offsite data protection to ensure full business continuity in the event of a disaster.

After trying competing products, Aaron decided to give Axcient a try. “Axcient is better at bringing up virtualized machines, which allows for a faster disaster recovery process. The Bare Metal Restore from Axcient was flawless and easier to perform, as was the Axcient user interface. Axcient has an intuitive, simpler — yet powerful — interface with a much better flow that gives you access to everything you need.”

The Solution

U.S. Oil switched to Axcient for the protection of its 50 servers, most of them MS Windows and one Linux server, 20 of which run virtual machines with VMware. Axcient provided a local appliance that connects to the network, identifies the physical and virtual devices to be protected, and provides local data protection and business continuity. The appliance then securely transmits the 6TB of data protected at U.S. Oil to the Axcient cloud, which is stored in state-of-the-art datacenters with SSAE-16 certification. U.S. Oil also found comfort knowing it can utilize Axcient to failover individual servers or its entire IT infrastructure in the cloud, allowing employees to completely and securely access all data, systems and applications within minutes.

“The icing on the cake was the off-site disaster recovery and business continuity option. We can send data to the off-site datacenter every night, giving us an additional layer of protection.”
– Aaron Lorton, Systems Administrator

Putting It to the Test

While thankfully U.S. Oil has yet to encounter a major IT failure, Aaron said he is ready in the event of a disaster. Axcient allows users to test failover to the local appliance and even the full office virtualization capability at any time and for as many times as needed, at no additional cost. “I have already tested the server failover to the local appliance with no issues and have had to restore files and even a SQL database which went without a glitch, so we are ready.”

As U.S. Oil expands its operations and the IT environment evolves, Aaron knows he can count on Axcient. “We are in the process of upgrading our workstation fleet from Windows XP to Windows 7 and will use Axcient to protect many of these workstations as well. Some critical workstations cannot be down for even an hour but I feel confident knowing that Axcient is our protection against downtime.”

In the U.S. Oil & Refining Case Study, the search for a true disaster recovery and cloud-based data protection solution brought US Oil to Axcient.

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