Our Fair Use Policy

About the Policy

Updated November 1, 2022

This fair use policy governs cloud storage and data export utilization. If the use of services exceeds the fair use limits, you will be in violation of this fair use policy and will be subject to overage fees as set forth herein and/or termination, as determined by Axcient. Unless otherwise documented in an order form, the following fair use policy applies.

The policy applies to all Axcient cloud services that are not sold on an SKU that charge by storage (GB or TB), including but not limited to x360Sync, x360Recover, and x360Cloud.

Fair Use Limits

Cloud Storage

The amount of Cloud Storage you use is equal to the aggregate amount of data stored in the Axcient Cloud after compression and deduplication, including storage used by all available retention, restore points, historical file or object revisions, search indexes, and other metadata. Fair use overages are aggregated and enforced per product.

Fair Use Cloud Storage limits are calculated as follows:

  • Each x360Recover server cloud backup adds 5 TB to x360Recover Fair Use Cloud Storage
  • Each x360Recover desktop cloud backup adds 500 GB to x360Recover Fair Use Cloud Storage
  • Each x360Sync billable seat adds 500 GB to x360Sync Fair Use Cloud Storage
  • Each x360Cloud billable seat adds 100 GB to x360Cloud Fair Use Cloud Storage
  • For an MSP, Fair Use Cloud Storage is pooled across all resources provisioned for such MSP on a product-by-product basis

The fair use policy is violated if used Cloud Storage exceeds Fair Use Cloud Storage limits for each product. Violations will be subject to overages of $0.05 per GB per month over the allotted amounts.

Virtual Office

Virtual Office Usage is equal to the total number of days any individual VM is virtualized in the Axcient Cloud in either ‘Test’ or ‘Live’ modes.  Fair Use Virtual Office Usage is calculated as 30 days per VM (server or workstation type) virtualized per calendar year. Virtual Office overage charges will be incurred at $10/day per VM per month once 30 days per year is exceeded.

Data Exports

Axcient cloud services are intended for backup, disaster recovery, and collaboration, and are not intended for use as a content distribution network. The fair use policy is violated if the aggregate sum of the amount of data exported and data downloaded from Axcient cloud services in the last 12 months exceeds 500% of the current Used Cloud Storage.


This fair use policy may be changed by Axcient posting an updated policy.  The updated policy will be effective upon posting.