Simplifying Vendors Provides MSP-Wide Benefits from Security to Profitability for LANAIR Group

LANAIR evaluated all of their vendors and chose Axcient as their backup and disaster recovery standard. From a profitability perspective, Axcient’s multi-tenant x360 Platform lets LANAIR redirect the effort spent managing vendors toward business growth and adding value for clients. From a security perspective, they were attracted to Axcient’s approach to data protection as security.

You don’t see a lot of vendors pulling data protection and security together.” – Neil Hawkins, COO of LANAIR

The Problem

• Vendor sprawl prevents MSPs from reaching profitability.
• Legacy backup tools require vendor support for break fixes and recovery.
• Employee onboarding with multiple vendors is expensive, time-consuming, and distracting.

The Solution

• Fewer vendors allow MSPs to focus on high-value projects rather than vendor management.
• Business continuity solutions include automated features to reduce dependence on vendors.
• Standardization on one vendor to improve efficiency and build a deeper knowledge base internally.

The Results

• Increased profitability and reduced backup vendors
• Reduced support tickets and incoming alerts by almost 50% with self-fixing capabilities.
• Cut employee onboarding time by four days – from 14 days down to 10.