Partner Success Story

TSG Networks Finds New Ways to Capitalize on x360 Platform

A tech stack anchored by x360Recover and x360Sync

TSG Networks is a California-based managed service provider (MSP) committed to supplying superior customer service employing the most advanced computer technologies. Serving small to medium-sized businesses (SMBs), this sibling-owned MSP has been using Axcient’s x360Recover backup and disaster recovery (BDR) solution since their previous vendor went out of business in 2014.

Since then, they’ve found trust and confidence in Axcient’s partner-centric support and solutions. Now expanding their Axcient solutions suite, President, Gloria Burt, is finding new ways to protect, serve and add value to her clients.

Gloria says “The biggest reason we signed up with Axcient was their program seemed the most partner-centric. There are always people from the Axcient team available to help you at every step of the way, and when you have an issue.”

The Problem
    • Lengthy vendor support processes that require long wait times create a loss in productivity.
    • Not all disaster recovery solutions are compliant with the EU’s new GDPR requirements.
    • File sync and share solutions that involve a lot of training aren’t conducive for end users.
    The Solution
      • Channel-only vendors like Axcient are partner-centric and can typically be reached with one phone call.
      • Axcient’s solutions are compliant with GDPR standards, as well as a number of other regulatory agencies.
      • Axcient’s x360Sync is easy to use, doesn’t require much education and is quickly adopted by end users.
      The Results

        TSG uses X360Sync (formerly Anchor) as a disaster recovery product. In addition to x360Recover (formerly Replibit), they now have x360Sync backing up C Drives and doing file backups and synchronization nightly.” Being in California, where power outages are pretty normal, TSG is still able to give clients file access with x360Sync. Gloria explains, “We’ve had six to eight hours without power and everyone was still able to collect their files which was really exciting.”

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