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Miller Electric Company

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Global Manufacturing Leader Turns to Axcient and Eliminates Application Downtime

In 1912 Henry Miller founded an electrical business based on trust, excellence and integrity. His values guide the company to this day. Miller Electric employees stake their reputation on getting the job done right the first time. From designing, installing and proactively maintaining electrical distribution systems, to providing low voltage services and setting up security systems, Miller Electric won’t sacrifice integrity even if it costs them money. At the end of the day, they are not finished until their clients are satisfied.

Miller Electric’s System Support Administrator Shawn Estep and team have built an IT environment of physical and virtual servers with 4TB of data running critical applications including MS Exchange and SQL Databases. Threatening to stand in its way was a data protection and recovery solution that was not up to par.

From Tape to Iron Mountain to a New Solution

Prior to selecting Axcient as its Recovery-as-a-Service solution of choice, Miller Electric had tested three other vendors that failed to provide them with what they needed. One of these vendors provided the traditional tape backup, which Estep said, “did not work and it was one of our biggest nightmares” because of its limitations to complete backups and slow recovery speeds. Estep would then send these tapes to Iron Mountain. Estep knew that this tedious process of sending the tape to another location and waiting days to receive them back would only prolong his company’s downtime in a disaster situation.

Also a primary concern for Miller Electric was having sufficient and timely customer support responses. Depending on the scope of an IT outage, a late response time from support could result in loss of productivity and loss of revenue for the company.
“There were times where we would wait two or even three hours for a response from customer support,” said Estep. “It just wasn’t working. We needed a solution that provided immediate customer support, ease-of-use, and seamless backup and recovery. It was time to make a change.”

An Unexpected Surprise and a Clear Choice

As the search was initiated, Estep was referred to Axcient by a vendor he worked with.

Estep implemented Axcient for both local and cloud-based protection and recovery. Ironically, soon after, his DNS Server went down, and another server became infested with viruses. With minimal effort and time, Estep said that Axcient was able to recover all of the data prior to the corruption and viruses without any interruption to the organization.

“The last time an issue like this happened we were down for almost a week, but, with Axcient, we were able to fully recover in a matter of hours,” Estep said. “After that, it was clear that Axcient was the solution for us.”

For Estep, a key differentiator between Axcient and other solutions was its ease-of-use, a Web-based customer portal that provided Estep and his team with prompt support responses; and a visually appealing Web-based dashboard where he can monitor his backups, receive alerts and run reports.

“Axcient was easy to set up, didn’t require much training and it is easy to manage,” said Estep. “It’s been an overall great experience with Axcient.”

READ MORE in the full PDF.


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