Partner Journey

Axcient is 100% channel. Because Axcient is 100% channel, the Partner Journey is our number one priority. The Axcient Partner Journey represents your experience with Axcient. From how you first meet us, to trialing our technology, on-boarding as a new Partner, how we train you, technical support, and importantly, how we help you grow.

At each step of the Partner Journey we measure your experience, and if there is ever an issue you can immediately ask anyone at Axcient to escalate to your Partner Success Manager. Our goal is that you become a champion for Axcient, and we are focused on making that happen. Axcient is an extension of your team, and we want to be there when it counts. Our vision is to Cure Data Loss and our mission is to Keep Business Running.

Axcient Partner Benefits

Onboarding

Our Partner Onboarding team will help you optimize your Business Continuity configuration and protect your clients. Our 4-tier onboarding program includes:

  • Product Training & Certification – Axcient makes sure you can efficiently train and certify your technicians on our products. Axcient offers both online training, product certification, and even instructor led training at no charge.
  • Client Deployment Review – We perform an in-depth site review of your customer solution deployment to ensure the data is protected and your team is setup to effectively monitor and manage the solution.
  • Axcient Marketing Portal – Axcient will introduce our pre-built campaigns and brandable assets, so you are setup effectively sell SaaS backup, BCDR, and secure Sync & Share.
  • 1:1 Personalized Support – Backed by Axcient’s support organization, a dedicated consultant will be available to address specific questions and help guide you as you approach each deployment milestone.

JULIE SMITH
Partner Onboarding Consultant

Axcient x360 Support

Axcient has built its reputation and success on unrivaled technical support for our Partners. Many Axcient Partners consider Axcient an extension of their support team – that is our goal. Partners can access the service and support they need to ensure they, and their clients, stay productive, safe and always running.

Axcient support is available to our MSP partners 24/7/365 with less than a 60-minute response time for critical issues. All of our support techs are backup specialists and CompTIA certified.

Ready to Become a Partner?

If you’re ready to Protect EverythingTM with Axcient then schedule some time to talk with an Axcient Representative today. Our streamlined demo process allows you to receive a comprehensive overview of our solutions. Whether you’re just assessing your options or need to make an immediate decision, an Axcient expert is here to answer any of your pressing questions.

The relationship that we have with Axcient is something that we value tremendously. Axcient values the relationship we have with them and takes the time to address our concerns. It’s definitely a team effort and behind that team is just great people. 

Robert Cioffi
COO, Progressive

Tell Us About Yourself

Menu