Policy for Sale of Personal Information

Axcient is committed to ensuring that your personal information is protected.

Collection and Use of Information

Personal Data. Axcient collects relevant Personal Data when you register and use our services or otherwise transact with Axcient, including name, phone number, mailing address, and email address. We use this information to communicate with you about our products and services or related topics, to provide technical support, to improve our products, and to provide the services you have requested, including administrative tasks such as billing and receiving payment.

Axcient does not intentionally collect Personal Data from children under 13 years old. Children under 13 should not use our website or services or disclose any Personal Data to Axcient. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Customer Data. Customers of Axcient may electronically submit data or information to Axcient’s products or services (“Customer Data”). Axcient uses Customer Data to provide you with the services you have requested, to prevent or resolve technical or service problems, and to provide technical support.

Cookies and Other Technologies. A cookie is a small piece of data, often including unique, anonymous identifiers, sent to your web browser and stored on your computer. We use cookies to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We also use cookies and other common Internet technologies (such as web beacons) to collect website traffic statistics and website usage patterns, and we also collect other non-personally identifying information provided by your web browsers, such as browser type and operating system. We also record the pages you access on our website and your IP address. This information helps us to understand which content you find most useful and how our services can be improved, as well as provide content relevant to your location. This information is never linked in any way to your Personal Data.

Third-party vendors, including Google, show ads sponsored by Axcient on sites on the internet. These third-party vendors use cookies to serve you ads based on your prior visits to our websites (also known as remarketing).

Controlling your Information

Communication Preferences. Axcient may send you promotional emails or newsletters. You may opt out of these promotional emails or newsletters by following the unsubscribe instructions or link contained at the bottom of such emails we send, or by emailing support.

Opting out of promotional or service-related emails will not affect any legal communications, emergency communications, customer service, technical support, or other transactional emails we may send.

Access and Choice. You may access or update your Personal Data associated with your Axcient services account using the password-protected, administrative area of our website, or by emailing us at support@axcient.com. Even upon updating or canceling your account, we may retain Personal Data and other information in our backup or archival records. Access for individuals to change or update HR Data associated with employment by Axcient is restricted only when doing so would prevent the execution of the employment contract.

Customer Data and Customer Encrypted Data. You may use the functions provided by our products and services to view, access, modify, and delete Customer Data and Customer Encrypted Data. Upon using such functions to delete such data, the data may be retained for a short period of time in case such deletion was accidental, and until all backup or archival copies are updated.

Retention. Axcient will retain the Personal Data we collect from you as well as the Personal Data we process on behalf of you for as long as needed to provide services to our Customers. We may also retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Personal Data. The storage and processing of Personal Data by Axcient may be subject to mandatory legislation, such as the legislation based on EU Directive 95/46/EC which aims to prevent the violation of personal integrity in the processing of personal data (collectively, the “Personal Data Act”). For this purpose, you will always be considered the controller of your Personal Data, even if the processing is carried out by Axcient or any of its sub-contractors as part of our services. Axcient and any of its sub-contractors engaged for the storage and other processing are in such cases considered your data processors (personal data assistants) and it is your sole responsibility to ensure that the processing of your Personal Data is in compliance with the Personal Data Act and other applicable legislation. A User should therefore contact the relevant data processor (usually its employer) for questions with respect to the processing of their Personal Data. Nevertheless, a user’s Personal Data is not handled by Axcient in any different way than described herein.

Click here to Opt-Out of the Sales of Personal Data


Third Parties. Under no circumstances will Axcient sell, rent, or trade any collected information to third parties for their promotional purposes. Axcient may share collected information, not including Customer Data and Customer Encrypted Data, with third parties that work on Axcient’s behalf (for example, to process credit card orders). Any such third parties that work on Axcient’s behalf are required to adhere to privacy policies no less protective than those of Axcient’s own privacy policies. These companies are authorized to use your personal data only as necessary to provide these services to us.

Axcient reserves the right to use subcontractors for the processing of Personal Data. Axcient shall then, where applicable and on your behalf, conclude an agreement for personal data with such sub-contractors ensuring the sub-contractors’ compliance with the provisions set out in this Privacy Policy and the Onward Transfer principle as stated in the Privacy Shield. Third parties shall only collect information relevant to the terms of service as laid out by Axcient. If any violation of these terms is found, Axcient will take action to remediate any unauthorized processing of data and work with our governing department, the FTC, to resolve any disputes. Axcient may potentially be liable in cases of onward transfer of individual’s data received pursuant to the Privacy Shield to third parties. If Personal Data originating from a customer (or user) located within the EU/EEA comes to be processed in a country outside the EU/EEA, Axcient will ensure that one of the exemptions from the “prohibition on transfer to a third country” under the Personal Data Act can be applied, for example, consent, standard contractual clauses or adhesion to the Privacy Shield Principles (https://www.privacyshield.gov/list). Axcient is committed to subjecting all data received from the EU to the Privacy Shield Principles. This policy includes our subcontractors working outside the US who may need certain data access to perform their job duties.

Compliance with Law. Axcient is subject to the investigatory and enforcement powers of the FTC, the Department of Transportation or any other U.S. authorized statutory body and may disclose collected information as necessary to comply with law or law enforcement officials, such as in response to a validly issued court order, subpoena, or warrant. For questions pertaining to international data rights and responsibilities under the USA PATRIOT Act please contact privacy@axcient.com.

Change of Ownership. In the event of Axcient being acquired or merged with another entity, Axcient reserves the right to transfer all collected information to such entity. Axcient will make commercially reasonable efforts to notify you of such an event (such as by posting a notice on our website or sending you an email).

Security. We are committed to safeguarding your Personal Data. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic, and managerial procedures meeting or exceeding industry standards and regulatory law.

Questions and Contact Information

In compliance with the Privacy Shield Principles, Axcient commits to resolve complaints about our collection or use of personal information. Please direct any questions about this policy, disputes, or complaints to support@Axcient.com or by postal mail to:

ATTN: Privacy Policy
707 17thStreet, Suite 3900
Denver, CO 80202

Revisions to this Policy

Axcient may periodically update this policy. If we make changes, we will notify you by posting the updated policy, by posting a notice to our website, or by sending an email to the email address associated with your account. We will also revise the “Effective Date” at the end of this policy.

The current policy is effective from October 6, 2023.