Take Advantage of Peer-to-Peer Help and Accumulated Knowledge.
Part of our User Portal, this interactive learning space lets you troubleshoot basic Axcient maintenance quickly and easily. Ask for and receive help from other IT professionals or Managed Service Providers just like you. Search this valuable resource by keyword to learn more about data protection, resilience, recovery, and continuity.Learn More
All the Tools You Need to Succeed
Find everything you need to get started with and deploy Axcient, updated instructions for more intricate processes, and much more. A robust component of our User Portal, our online Documentation area—and each doc within it—are searchable at a granular level.Learn More
Your Helpful Guide Every Step of the Way
Axcient provides training to ensure you are fully ramped and knowledgeable about the Axcient solution. Axcient Certified Expert (ACE) training courses are delivered via a Web-based portal that helps you quickly and easily become an expert on Axcient. Documentation and knowledge base resources will also give you an additional kick start to better understanding Axcient.Learn More
Deliver on Your SLAs, Training Commitments, and Implementation Schedule
We'll help you choose and deploy the right Axcient solution—one that will always meet today's RTOs and RPOs. Get a head start on configuring Axcient to your best business advantage, then onboarding your people for maximum productivity. Rely on continuous implementation support in the areas of backup, recovery, virtualization, and much more.Learn More
Customer and Partner Portal
Powerfully Simple Case Management and Knowledge Sources Are in Your Hands
Create support tickets and cases, then review status any time of the day or night. Learn all you can about Axcient solutions and immediately diagnose challenges through our searchable documents. Triage issues with your peers. All in a single portal.Learn More
Still Need Something? Get In Touch.
Our Axcient support team is available by phone for all support needs, and is on-call after hours for critical issues.