DENVER, CO – Dec. 4, 2018
Today, Axcient announced the creation of its new Partner Success Team. Focused solely on the quality of the MSP partner experience, Axcient has invested in an 11-member team that is dedicated to ensuring its MSP partners receive the highest level of service. The Axcient Partner Success Team provides onsite visits, periodic business reviews, regular check-ins and a single point of contact for partners.
“Partners love that they can speak openly to us about the partnership,” said Jeff Cummings, Chief Revenue Officer of Axcient. “Our partners are able to collaborate with someone who understands what their clients need, someone who is totally focused on their success, not on selling them more solutions.”
The Axcient Partner Success Team, unique in the industry, provides a highly individualized level of support and service for the MSPs. Understanding the MSP and their client’s key requirements is an integral part of the Axcient product and solution development process.
The Axcient Partner Success Team charter is partner experience first. The team serves as a main point of contact for any partner needs related with product support, partner enablement, marketing collateral, end client opportunities, and training. “Through this team, Partners can be transparent with us,” stated Corey Banner, Director of Partner Success. “It’s a bi-directional relationship that allows us to develop a profitable partnership.”
Early returns on the creation of the Partner Success team have been extremely positive. “When our previous backup vendor relationship began to deteriorate, we looked for a Business Continuity vendor that truly values the relationship with their MSP partners,” said Brandon Hall, Director of Technical Services at LEAP Managed IT. “Customer Service and technical support is a huge determining factor in any partnership LEAP enters. We chose Replibit and the Axcient team due to the support and attention we received during our evaluation period. The experience far exceeded our expectations, especially when compared to other vendors we’ve worked with in the past. We are excited to work with Axcient moving forward and look forward to their help in growing our business.”
The Axcient Business Availability suite is the proven business continuity and cloud migration solution for Managed Service Providers (MSPs). The Axcient Business Availability suite includes Replibit, BRC, CloudFinder, Anchor, Fusion, and the Axcient Cloud. MSPs and their clients depend on Axcient to protect their data and ensure business continuity in the event of security breaches, human error and natural disasters. The Axcient focus on partner experience has resulted in more than 3,000 MSP customers throughout the US, Europe and Australia. Axcient is based in Denver, CO. For more information, visit Axcient.