Houston Technology Consulting Relies on Replibit and Anchor as the “Obvious Next Generation of Service”

Axcient’s longtime partner, Houston Technology Consulting, Inc., has been providing IT services to small and medium-sized businesses (SMBs) since the 1990s. As a managed service provider (MSP) focused primarily on clients’ needs, expectations and budget, their clients come from a range of industries, including education, law, manufacturing, oil and gas, private family offices, and others.

Owner, Robert Henriksen, sat down with Axcient to answer some questions about the features and benefits of our partnership and solutions, how we compare to their previous provider, and suggestions for improving the experience. See why Robert calls Axcient’s Replibit and Anchor products, “the obvious next generation of service,” and consider how you could elevate your stack with Axcient.

How were you introduced to Axcient?

I met Keven Hoffman, Axcient’s Co-founder and CTO at a convention in New Orleans. At the time, Axcient was rolling out their initial backup offering and I’ve been a partner ever since. I was initially attracted to the channel-only focus and quality of support. Kevin’s prioritization of customer service and continued improvements have kept us on board for all these years.

What Axcient products are you currently utilizing?

Anchor for protected file sync and share, and Replibit for business continuity and disaster recovery (BCDR). Right now we have an installed base of Quest Rapid Recovery backup and disaster recovery (BDR) appliances that are due for retirement. We’ll be replacing them with leased Replibit appliances. Same thing with Anchor…we have a handful of legacy file and folder backup agents, but those will also be replaced.

In addition to continuing to increase our cyber security skills and offerings, our focus in 2020 is transitioning our installed base of BDRs, and replacing all remaining Windows 7 PCs.

What about Axcient’s products have you moving away from Rapid Recovery?

As Anchor has matured, it became the obvious next generation of service to replace file and folder backup. Same with Replibit.

While Rapid Recovery performed well during the cloud failovers we needed during Hurricane Harvey in 2017, the process has become more labor intensive. It’s gotten harder to keep running Rapid Recovery over the years. The sale and resale of the product to different parent companies has complicated their support process.

Replibit isn’t vulnerable to this issue because it’s an in-house solution. Additionally, we’ve seen it improve a great deal over the past couple of years. Replibit has speed, chain-free technology, no reboot agents, and it’s easy to monitor and manage. These have all been welcomed upgrades over Rapid Recovery.

Can you talk about a specific time when Axcient recovered your client’s data?

I remember having trouble recovering data for a client due to a configuration problem of my own creation. Kevin himself got on the phone with me at about 10 p.m. to ensure we restored all of the data successfully. I can say that in all the years we’ve been a partner, we’ve never failed to restore the data needed.

Our largest account – with two terabytes of data, 700 employees and eight servers – failed over to the cloud successfully during Hurricane Harvey. They were able to continue operations despite their corporate headquarters being eight feet under water, accessible only by boat, and not operational for months after the storm.

How can vendors be a better resource to our MSP partners?

A couple things…  Today, security needs to be on the requirements list before a product ever begins development. It just has to be baked-in from the start.

Another challenge is consistency. I understand that the interface of browser-based, hosted solutions can change daily, but maintaining consistency between the documentation and the user interface (UI) is crucial. For partners who like to read the manual, instead of calling support with every small question, it’s frustrating for the documentation to be out of sync with the UI.

Additionally, virtual round table discussions with small groups of partners, plus a product manager would be a good complement to online suggestion collection. Include six to eight partners on a conference call to discuss weaknesses and potential enhancements. This is a manageable way to stimulate a healthy exchange of ideas, while helping product managers understand priorities and pain points. Online feature requests are automated and efficient, but lack the human element of open discussion.

If you’re considering enhancing the efficiency of your backup solution, consider Axcient’s proprietary chain-free BDR, Replibit. See what modern backup looks like with our free trial (no credit card required and no obligation).

About the Author: 
Robert Henriksen // Owner, Houston Technology Consulting, Inc.

As the Founder and Owner of Houston Technology Consulting, Inc, Robert has been serving clients in education, law, manufacturing, oil and gas, private family offices, among others since 1993. He is currently focused on continuing to increase his MSP’s cyber security training and offering. When Robert isn’t helping his clients and hitting the keyboard, he is dedicated to training in and teaching martial arts, as well as racing motorcycles.