MSP InfoStream’s CEO Sleeps Soundly with Fast, Reliable, and Profitable BDR with Axcient Cloud
As the CEO of InfoStream, Inc., based out of South Florida, Alan Crowetz understands the criticality of business continuity and disaster recovery (BCDR) above all else. “If there’s any vendor that we need to know has our back and will stand behind us in hurricanes and surprise outages, it’s our disaster recovery vendor. Nothing is more important,” warns Alan. With the pressure of looming hurricanes, on top of today’s risky cybersecurity landscape, InfoStream is focused on reducing downtime and enabling remote business availability during disasters.
Unfortunately, many vendors significantly slow recovery times by throttling download and upload speeds after the first hour or two. They start strong, matching the max rate of the client’s download speed, then impose a superficial download limit that naturally throttles speed. Alan says, “In a disaster, time is of the essence. We can’t have vendors hitting the breaks. It takes you from a two-day recovery to a two-month recovery, and that’s just not going to work for us.”
Another issue InfoStream wanted to avoid was the high technician and device costs. InfoStream’s go-to recovery plan is local data recovery, but as Alan explains, “A lot of vendors don’t want to send C drives. Either they don’t do it, or it is very cost-prohibitive. For example, every time you do it, you have to pay a technician $1,000 to load the data, and then $300 to send you the drive.” InfoStream wanted a backup and disaster recovery (BDR) solution that could deliver the speed and reliability they promised to clients, along with cost-efficiency for profitability and MSP business growth.
When there’s a problem, Axcient is there for us. Even when there’s not a problem, communication is always quick. As a CEO, there’s nothing I worry about more than disaster recovery. I can deal with just about anything else. It used to keep me up at night, but I’ve been proven time and time again that Axcient is just absolutely amazing.
Alan Crowetz, CEO of InfoStream, Inc.
Comprehensive BDR in The Axcient Cloud with No-Nonsense Affordability
InfoStream sought a complete BDR service that included everything: backup monitoring, an all-in-one software, local backups, o-site protected backups, cloud backups, redundant storage, and so on. Alan says, “The closest second we found to Axcient was extremely expensive and still missing a bunch of features that we considered critical. Honestly, we thought Axcient was too good to be true.” However, after rolling out the solution and completing some tests, Alan says, “It ended up being this amazing solution that was shockingly affordable and we moved our clients to Axcient in droves.”
With Axcient’s backup health monitoring, alerting, and reporting of potential issues, Alan gained confidence in their backup integrity and subsequent ability to recover. Unlimited storage and retention with no-cost USB and C drives stunned Alan and provided reliable recovery from the cloud. Alan explains, “If we’re going to backup 20 new clients or a giant server, Axcient overnights us a USB drive for no charge, shipping is included, and we just throw all the data on it and drop it in the mail. It works the other way too. If we have a disaster and need to get the data back, Axcient sends a C drive at no cost. Shockingly, it’s very hard to find any companies that do that. The ones that do charge an enormous fee, extra labor, and all kinds of gotchas.”
“After a new client was hit with ransomware, we were able to swoop in and bring them back up very quickly and completely, even with various snapshots and points in time. The client was instantly a big believer in us and immediately started giving us testimonials and reviews, singing our praises. But, really, it was because of how this Axcient backup solution works.”
Alan Crowetz, CEO of InfoStream, Inc.
While C drives can be sent overnight, they’re often unnecessary because Axcient does not throttle download speeds. Regardless of the amount or type of data, Axcient’s download and upload speeds are only dependent on the client’s available internet speed.
Proven Recovery, Limitless Speed, Peak Support
BDR and business continuity with the Axcient Cloud were put to the test when a brand new InfoStream client was hit with ransomware. InfoStream had already replicated the client’s data to the Axcient Cloud, but they weren’t established on the system before the attack took place. So, there was nothing local that InfoStream could do without any local backups or data. Luckily, they had a protected cloud copy, and Axcient quickly overnighted a free C drive.
Skeptically, they started downloading data from the cloud. Alan describes their thinking, “We figured the drive would come long before we got the data down. We thought it would throttle, run into problems, bottlenecks, not load the first time, whatever, and recovery could take weeks. But it came down like a fire hose! Whatever the maximum download speed was that the client had, it was pegged the entire time. Down to the very last bit of data, it was running at 100%. Before the C drive even arrived, we had their entire network back up and working perfectly.” He goes on to say, “First shot, it booted up 100%, and then we just had to restore. I would say it was close to 24 hours after they got hit that they were 100% back up and working.”
Already impressed with the on-demand recovery capabilities of the Axcient Cloud, Alan was absolutely blown-away when Axcient anticipated disaster recovery ahead of an approaching hurricane. Before a storm was predicted to touch down, Axcient called Alan with the offer to spin up as many clients as he wanted to ensure data and business availability in the cloud at no cost. Alan remembers, “Axcient called and said, ‘We want to be sure this works for you. We want you to have everything restored before the storm even hits.’ You could have knocked me over with a feather. That’s a huge confidence builder for my clients and me.” Thankfully, the hurricane curved at the last minute, but the experience proved the value of Axcient as both a partner and a solution provider.
Now selling the Axcient Cloud as part of their all-inclusive “Worry-Free Backup Bundle,” InfoStream has developed a package that’s increasing profitability and client security. As their number one most popular backup and recovery option, Alan says the all-in-one BCDR solution is a no-brainer. “Shockingly, every single client we’ve brought on since developing the package has signed up for it immediately. It’s been a big easy sell for us, especially when we tell them our real-life recovery stories.”
“We got to do a test recovery of every clients’ server before the hurricane hit. It assured us and our clients – many of whom were equally as bowled over by this as we were – that everything works flawlessly. We were already big fans of Axcient, but that made us lifelong committed. They just went way above and beyond.”
Alan Crowetz, CEO of InfoStream, Inc.
About the Author: Carissa Johnson // Product Marketing Manager, Axcient
Carissa Kohn-Johnson has a background in behavioral and physical healthcare technology and information technology and currently works as the Product Marketing Manager for Axcient. She has a lot of MSP Channel experience from planning and attending hundreds of conferences and tradeshows, and found her passion in technology, and working with MSPs in particular. She serves on the Information Services Advisory Board for her community and feels most at home with other technology-forward people. Connect with her on LinkedIn – perhaps you can contribute to the Axcient blog?