MSP InfoStream’s CEO Sleeps Soundly with Fast, Reliable, and Profitable BDR with Axcient Cloud

Comprehensive BDR in The Axcient Cloud with No-Nonsense Affordability

InfoStream sought a complete BDR service that included everything: backup monitoring, an all-in-one so­ftware, local backups, o-site protected backups, cloud backups, redundant storage, and so on. Alan says, “The closest second we found to Axcient was extremely expensive and still missing a bunch of features that we considered critical. Honestly, we thought Axcient was too good to be true.” However, a­fter rolling out the solution and completing some tests, Alan says, “It ended up being this amazing solution that was shockingly affordable and we moved our clients to Axcient in droves.”

With Axcient’s backup health monitoring, alerting, and reporting of potential issues, Alan gained confidence in their backup integrity and subsequent ability to recover. Unlimited storage and retention with no-cost USB and C drives stunned Alan and provided reliable recovery from the cloud. Alan explains, “If we’re going to backup 20 new clients or a giant server, Axcient overnights us a USB drive for no charge, shipping is included, and we just throw all the data on it and drop it in the mail. It works the other way too. If we have a disaster and need to get the data back, Axcient sends a C drive at no cost. Shockingly, it’s very hard to find any companies that do that. The ones that do charge an enormous fee, extra labor, and all kinds of gotchas.”

Proven Recovery, Limitless Speed, Peak Support

BDR and business continuity with the Axcient Cloud were put to the test when a brand new InfoStream client was hit with ransomware. InfoStream had already replicated the client’s data to the Axcient Cloud, but they weren’t established on the system before the attack took place. So, there was nothing local that InfoStream could do without any local backups or data. Luckily, they had a protected cloud copy, and Axcient quickly overnighted a free C drive.

Skeptically, they started downloading data from the cloud. Alan describes their thinking, “We figured the drive would come long before we got the data down. We thought it would throttle, run into problems, bottlenecks, not load the first time, whatever, and recovery could take weeks. But it came down like a fire hose! Whatever the maximum download speed was that the client had, it was pegged the entire time. Down to the very last bit of data, it was running at 100%. Before the C drive even arrived, we had their entire network back up and working perfectly.” He goes on to say, “First shot, it booted up 100%, and then we just had to restore. I would say it was close to 24 hours aft­er they got hit that they were 100% back up and working.”

Already impressed with the on-demand recovery capabilities of the Axcient Cloud, Alan was absolutely blown-away when Axcient anticipated disaster recovery ahead of an approaching hurricane. Before a storm was predicted to touch down, Axcient called Alan with the offer to spin up as many clients as he wanted to ensure data and business availability in the cloud at no cost. Alan remembers, “Axcient called and said, ‘We want to be sure this works for you. We want you to have everything restored before the storm even hits.’ You could have knocked me over with a feather. That’s a huge confidence builder for my clients and me.” Thankfully, the hurricane curved at the last minute, but the experience proved the value of Axcient as both a partner and a solution provider.

Now selling the Axcient Cloud as part of their all-inclusive “Worry-Free Backup Bundle,” InfoStream has developed a package that’s increasing profitability and client security. As their number one most popular backup and recovery option, Alan says the all-in-one BCDR solution is a no-brainer. “Shockingly, every single client we’ve brought on since developing the package has signed up for it immediately. It’s been a big easy sell for us, especially when we tell them our real-life recovery stories.”