Axcient x360Cloud and ConnectWise Asio Integration
Axcient’s x360Cloud integrates seamlessly with ConnectWise Asio, enabling MSPs to track the SLAs of Microsoft 365 and Google Workspace backup connectors directly within the Asio platform. This streamlined ConnectWise integration simplifies monitoring and enhances efficiency.
Keep reading to explore the synergy of the Axcient x360Cloud and ConnectWise Asio integration, or start your free Axcient trial to test it in your environment.
Table of Contents
What is Axcient x360Cloud?
Axcient x360Cloud is a cloud-based backup and recovery solution tailored for Microsoft 365 and Google Workspace environments. As businesses increasingly rely on these platforms for collaboration and communication, preventing this data from being lost has become paramount. With x360Cloud, MSPs can sleep soundly with effortless backup and restore for Exchange Online, One Drive, and SharePoint files, folders, and document libraries.
Critical capabilities include:
- SmartSearch instant full-text search and filtering can find over 100 million objects, including email attachments, in less than 5 seconds and complete non-destructive restores with a single click.
- Pooled storage at a flat fee with long-term retention eliminates surprise overage fees, incomplete backups, and data juggling across systems. It also ensures industry and local regulations compliance without additional configuration or cost.
- AirGap anti-ransomware and data deletion technology separates backup requests from the actual backup mechanics to prevent malicious or accidental deletion and ensure data immutability.
- PST export allows MSPs to access and recover information efficiently while meeting regulations and SLAs. Quickly export mailbox data and import it back into Microsoft 365 for rapid recovery in emergency and compliance situations while simplifying employee offboarding to archive and always be audit-ready.
- By the numbers: 99.999% durability and availability, 99.99% backup SLA with at least one successful backup and three attempted backups daily, plus continued SLA status monitoring, alerting, and reporting.
- Encryption: 128-bit SSE and SLL in transit and 256-bit AES and AES at rest.
Understanding ConnectWise Asio
ConnectWise Asio is a modern IT management platform designed for MSPs. It offers advanced cloud capabilities, limitless scalability, and exceptional speed and performance. By addressing inefficiencies and redundancies common in disconnected systems, ConnectWise helps MPSs streamline operations. Upgrading to this innovative platform allows businesses to enhance service delivery, improve customer satisfaction, and achieve greater efficiency with less effort.
Key features include:
- Business management solutions come from a robust suite of MSP-focused tools, including professional services automation (PSA), automated quoting and proposal generation, advanced IT documentation, and real-time business intelligence.
- Cybersecurity and data protection use cutting-edge tools to protect clients proactively, identify vulnerabilities, and monitor threats across endpoints, networks, and SaaS platforms.
- Unified monitoring and management enhance service delivery through intelligent and automated RMM, secure backup and disaster recovery (BDR), and access to ConnectWise’s industry-leading Network Operations Center (NOC).
- Specialists deliver integrated expert services like a help desk, NOC, and Security Operations Center (SOC) to support MSP IT needs. They handle repetitive tasks, provide oversight, and fill gaps during employee absences so productivity never slows.
The Axcient and ConnectWise Asio Integration: A Match Made in MSP Heaven
The x360Cloud and ConnectWise Asio integration bridges the gap between cloud backup management and operational oversight. This powerful combination enables MSPs to monitor their client’s backup health directly within the ConnectWise Asio platform, eliminating the need to toggle between systems and waste resources.
Key features of the Axcient and ConnectWise integration:
Centralized Monitoring
- x360Cloud’s backup health and status information are now accessible within Asio’s intuitive interface.
- For organized efficiency, MSPs can review backup summaries, identify issues, and monitor daily statuses from a single dashboard.
Seamless Synchronization
- x360Cloud organizations can be mapped to ConnectWise companies.
- Backup health data automatically synchronizes, ensuring Asio reflects the latest information for more intelligent decision-making.
Automated Updates
- Daily updates from x360Cloud ensure MSPs have an accurate picture of their client’s backup environments with complete oversight.
Improved Workflow Efficiency
- Significantly reduce manual oversight and repetitive tasks to allow MSPs and their technicians to focus on strategic initiatives rather than routine monitoring.
5 MSP Benefits of the x360Cloud and ConnectWise Asio Integration
1. Enhanced Operational Efficiency
With backup data centralized in ConnectWise Asio, MSPs can streamline their operations. Instead of wading through multiple tools for monitoring, everything is consolidated into one platform. This efficiency translates into time and labor savings and improved service delivery.
2. Proactive Problem Resolution
In-app backup status updates allow MSPs to identify issues without moving to another platform and act to resolve issues before they escalate. By proactively addressing potential risks, MSPs can ensure their client’s data remains secure and recoverable.
3. Scalability for Growing MSPs
As MSPs onboard new clients, managing disparate backup environments can become challenging. The Axcient and ConnectWise integration simplifies scaling by providing a unified interface for monitoring, regardless of the number of clients you’re monitoring.
4. Improved Client Satisfaction
Centralized monitoring means faster response times and fewer disruptions for clients. When clients know their data is consistently protected and monitored, their confidence in their MSP’s capabilities grows, fostering loyalty and long-term client retention.
5. Simplified Compliance
With automatic updates and comprehensive reporting, the Axcient and ConnectWise integration helps MSPs maintain compliance with industry regulations. Generating detailed audit trails is a significant advantage for industries with stringent data protection requirements.
How to Implement the Axcient and ConnectWise Asio Integration
Setting up the x360Cloud and ConnectWise Asio integration is straightforward. Here’s an overview of the step-by-step guide to give you an idea of the process.
Prerequisites
- Axcient x360Cloud
- ConnectWise Asio
- Permissions to configure Axcient x360Cloud
- Permissions to set up ConnectWise Asio
- Access ConnectWise Asio:
Log into your ConnectWise Asio account and navigate to the Integrations sections.
- Enable the Integration:
Locate Axcient x360Cloud in the list of available integrations and click it to activate it.
- Generate API Credentials:
Create API credentials (Client ID and Client Secret) in ConnectWise Asio. Note these credentials, as they will also be used in x360Cloud.
- Configure x360Cloud:
Log into the x360Cloud Reseller Dashboard and go to the ConnectWise Asio settings tab. Enter the API credentials generated in step 3.
- Map Organizations:
Match each x360Cloud organization with the corresponding ConnectWise company. Save the mappings to create the synchronization process.
- Verify Setup:
Confirm that backup health is visible in Asio’s Backup360 view and run a test to ensure data updates are accurately reflected.
Ready to Integrate?
The Axcient and ConnectWise Asio integration is a game-changer for MSPs. It simplifies backup management, accelerates operational efficiency, and empowers MSPs to deliver best-in-class services to clients. By leveraging this powerful partnership, MSPs can focus on what they do best: ensuring their clients’ IT environments are secure, resilient, and future-proof.
If you want to take your services to the next level, now is the time to explore the Axcient and ConnectWise Asio integration. Your client data—and your reputation—depend on it.
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