Runbooks for Axcient’s Virtual Office
Fast Virtualization and DR Plan Testing
For MSPs to deliver on their SLAs and uptime promises, fast virtualization in disaster recovery is paramount. The most critical part of knowing that you can recover dependably and quickly after a cyber security breach or disaster is testing your disaster recovery (DR) plans. Runbooks for Axcient’s Virtual Office is designed to enable MSPs to deliver on their professional promises.
Table of Contents
Virtual Office is a feature of x360Recover designed to enable partners to help their clients keep employees productive, IT systems tested and running, and data always accessible from anywhere and at any time for both appliance-based and hardware-free Direct-to-Cloud systems.
What is x360Recover Virtual Office?
Virtual Office is a vital part of an MSP’s recovery offense and defense that protects an MSP’s ability to perform disaster recovery. With self-management capabilities and Runbooks, this cloud failover feature supports disaster recovery and DR plan testing to satisfy client needs and insurance company requirements.
Virtual Office is a cloud failover feature in x360Recover that allows you to start virtual machines in the Axcient Cloud of one or more protected devices to temporarily replace all impacted production infrastructure. Virtual Office lets you self-manage using a secure, web-based application, including role-based authentication with required MFA. This feature of our x360Recover disaster recovery technology provides MSPs with flexibility, optimization, and peace of mind that their clients’ businesses will always be on.
Axcient’s Virtual Office technology provides the ability to:
- Instantly recover production servers and workstations in the Axcient Cloud.
- Perform regular full-office recovery tests to ensure backups are always recoverable and meet testing automation requirements for cyber insurance and compliance.
- Easily configure secure access to Virtual Office instance using VPN, Site-to-Site OpenVPN, and port forwarding.
- Restore to the production server or desktop at the partner’s convenience after business continuity.
- Ensure compliance needs are met by encrypting data in transit and at rest in our offsite SOC II Type II certified datacenters.
- Self-manage Axcient Virtual Office using a secure, web-based application, including role-based authentication with required MFA.
Why Runbooks Matter
Axcient partners can leverage Runbooks for DR testing and recoveries. MSPs pre-configure their client’s Runbooks using matching existing server configurations, and to test their DR plan, they can simply and quickly create a Virtual Office running within the Axcient data center.
Harnessing client-specific Runbooks for fast virtualization for DR plan testing elevates an MSP’s preparedness. Having Runbooks at the ready shows cyber insurers that they are automating and prepared – a big step towards making your MSP highly insurable. Simply put, MSPs must provide frequency documentation of DR testing to meet compliance and cyber insurance requirements. This proof of regular DR plan testing and automation makes it more straightforward and likely that an MSP using Runbooks for Virtual Office will be paid out on their cyber insurance claim in the event of a disaster.
How Do Runbooks for Virtual Office Work?
Axcient’s Runbooks lets MSPs configure an automatic deployment plan for virtualized devices in Virtual Office so that disaster recovery is possible with the push of a button. Runbooks are specific to each Virtual Office, and during configuration, you specify…
- Which devices to virtualize,
- In what order to virtualize the devices,
- What resources are allocated to each device,
- And how long to wait between device deployments.
Runbooks can be edited and cloned – and all x360Recover partners get 30 free days of Virtual Office each year.
Seeing is Believing
“With x360Recover, we can support a range of small businesses with one solution. We can run on-prem for fast local recovery or in the cloud for automatic cloud recovery using runbooks. We can help migrate to the cloud, and if a server crashes, we can spin up in the Axcient Cloud and restore to a different environment. We really use it as a multipurpose tool.”
About the Author: Carissa Johnson // Product Marketing Manager, Axcient
Carissa Kohn-Johnson has a background in healthcare technology and information technology, and is now the Product Marketing Manager for Axcient. She has a lot of MSP Channel experience from planning and attending hundreds of conferences and tradeshows, and found her passion in IT. Carissa is also an elected official in Cary NC, a town chock full of technology-forward people. Connect with her on LinkedIn – perhaps you can contribute to the Axcient blog?