Axcient Public APIs are Here!
Table of Contents
Public APIs for x360Recover, x360Cloud and Billing
TL;DR:
Axcient is excited to announce that our Public APIs are now available to everyone for x360Recover. We released our Billing API in October 2024, and we opened early access for x360Cloud APIs on February 4th, 2025.
You can integrate and build with these REST-based APIs immediately via developer.axcient.com.
- Explore endpoints for clients, devices, jobs, vaults, and appliances.
- Take advantage of custom code samples provided by our community.
- Enhance your workflow.
- Create tailored solutions.
- Provide feedback to influence feature development.
- Billable and actual usage across the entire x360 suite.
Public APIs Contest – Win a Bambu Lab 3D Printer and IT Nation Secure Pass!
At Axcient, we want to promote innovation through our open APIs to drive automation for mundane and routine tasks to ultimately save your technicians and engineers time in their busy day. Through this contest, we hope to find creative use cases for our Public APIs, leading to resource savings and an extraordinary experience for our partner community. Check out the API Contest Details and the submission form.
Billing API Released
We’re thrilled to announce the release of our Billing API, now part of our growing list of Public APIs alongside the x360Recover API! This API provides billable and actual usage across the entire x360 suite, enabling integrations that power invoices, summary reports, and more.
Documentation for the Billing API is now available at developer.axcient.com for you to explore.
x360Cloud Public APIs Early Access
We’re excited to announce that Early Access for x360Cloud Public APIs is open.
As part of this initial phase, the Public API for x360Cloud will focus exclusively on GET commands, providing partners with capabilities to:
- Retrieve Backup Data: Access backup configurations and status information effortlessly.
- Monitor Backup Health: Monitor and track backup statuses for each client to gain visibility into the health and performance of your backups.
- Enable Custom Reporting: Extract actionable data to integrate into your existing workflows and systems.
Why is the x360Cloud Public API Important for MSPs? MSPs often require efficient ways to gather critical data for monitoring and management. The public API enables partners to:
- Save time by automating data retrieval processes.
- Deliver enhanced reporting and insights to clients.
- Build integrations that pave the way for future automation.
Our product team is looking for partners to be first adopters and provide feedback on their experience with the public APIs for x360Cloud. Check out the details on generating and managing API keys in the Axcient Knowledgebase to get started.
Want to get more insider details on our x360Cloud public APIs? Watch the Q&A call with our product team..
Keep reading to learn more about Axcient’s API program, or get started now and help us improve these innovations before they’re released to GA. As an early access user, Axcient relies on your voice to understand MSP preferences and concerns as we refine and advance these public API capabilities for productivity and consolidation.
Or you can head over to the KB to learn about generating and managing API keys: https://help.axcient.com/360001190313-Axcient-x360Portal-/generating-and-managing-api-keys
What are public APIs?
According to Gartner, an application programming interface (API) provides programmatic access to service functionality and data within an application or a database. It can be used as a building block for developing new interactions with humans, other applications, or smart devices. MSPs and third-party integrators use APIs to serve the needs of a digital transformation or ecosystem in a platform business model.
Also known as open APIs, public APIs are available and shared freely to enable speed by eliminating redundancy. Technicians, developers, and engineers with programmatic access to potentially proprietary software or a web service can use or republish data as needed without restriction. Basically, public APIs allow companies to integrate third-party products and insights for a complete view of their protected systems within a single pane of glass.
How do public APIs work with x360Recover?
Axcient is utilizing REST APIs, a popular type of web interface that lets integrators communicate with business continuity and disaster recovery (BCDR) services. REST APIs can quickly and securely serve MSPs, integrators, and other vendors with protected and confidential data. For example, public APIs let MSPs centralize Axcient and external data on reporting tools to deliver a unified view of all protected systems. Technicians can build on existing APIs to seamlessly integrate an MSP’s BCDR tech stack by pulling information from x360Recover.
Public APIs allow integrators—or third-party vendors—to write their data to x360Recover. That’s why we’re asking both MSPs and integrators to participate in early access now. When we launch public APIs for general availability, we want to be ready to connect MSPs to the vendors they use most.
What is developer.axcient.com?
Developer.axcient.com is a developer network that has been available for access, but it was previously just an open API type file. Now, Axcient has added a full content management system where updates are displayed and easy to understand with more documentation, including screenshots, to help MSPs better access the content. Open API files are still available through the x360recover documentation, but now, there’s also a community code section where you can download code samples and get started a lot faster.
While the network looks similar to how it did before – you still have that open API format, and you’re able to download the YAML file and import that into products – now, there’s a lot of different tooling that allows you to dump open API files into them to generate all of your API calls without having to do a lot of development work. Additionally, Axcient offers a mock URL where techs can test and experiment without creating an environment where you would need to start creating API keys. This allows you to hit the API as often as you want and get repeating information or create demo applications to tie to the mock endpoint. That way, you can provide evidence of things without sharing any data.
Why is Axcient adding public APIs?
Axcient currently offers internal APIs for an internal RMC to pull up protected backup information. With public APIs, MSPs can access a much larger pool of API enablers. The use of public APIs unlocks a new ecosystem for x360Recover users.
It gives technicians the power to write to the product instead of relying on Axcient to complete integrations. MSP partners can use public APIs to enhance their x360Recover instance, while integrators can extend the functionality of x360Recover to their products. These benefits result in productivity through efficiency while revealing new insights for intelligent decision-making across the MSP.
What will it cost me?
Nothing! Public APIs are built into the x360 platform, so there’s no extra charge to use integrations.
Why are public APIs so exciting?
Consolidated efficiency drives today’s top-performing MSPs, ensuring uninterrupted and profitable BCDR services. Because a simple infrastructure is profitable, public APIs are on everyone’s wish list.
- MSP owners can lower operational costs and ensure cybersecurity by building on existing public APIs to integrate their tech stacks seamlessly on a single dashboard.
- MSP technicians can reduce tech debt and control labor costs by reducing manual interventions and the steps required to uncover insights for risk identification, mitigation, and data recovery.
- MSP clients can unify data from external parties on the x360Recover solution for a complete perspective of protected systems and cybersecurity readiness.
- Integrators can enhance their products with x360Recover functionality and surface information via public APIs for PSA, RMM, or document management data.
Who’s integrating with Axcient public APIs?
Axcient and ScalePad have integrated to reduce backup, disaster recovery, and business continuity management. By connecting x360Recover to the Backup Radar tool, MSPs can work faster and more productively, leveraging automation and newly uncovered insights. Through the integration, backup results are collected directly from the Axcient x360Recover platform and displayed in a single pane of glass. With unified monitoring, MSPs can quickly identify high-level backup trends, uncover backup successes, see health status, and report on results for clients.
Key integration benefits
- Simplified monitoring across various BDR tools through a unified dashboard.
- Straightforward setup facilitated by a user-friendly API integration.
- Strengthened reporting features consolidated within Backup Radar.
- Intelligent ticketing features automate ticket management in PSA systems.
- Creation of customer-facing dashboards tailored for co-managed clients.
- Built-in compliance reporting meets clients’ GRC requirements.
Integrating with Other Third-Party Tools
Axcient integrates with many of the solutions our partners are using, with more to come:
- Binary Fortress
- ScalePad Backup Radar [Integration Fact Sheet]
- Cork [Integration Fact Sheet]
- Nerdio [Integration Fact Sheet]
- Gradient
These integrations are coming soon:
Plus, there are several compatible integrations that our community members have created to allow you to query our APIs via their integration tools. The respective vendor may not support these integrations, but they should be compatible with our APIs:
What’s next for public APIs?
As always, Axcient is already working on the next release for this existing feature. Now our billing API is released to allow MSPs to pull usage from all the products in x360 – including x360Cloud and x360Sync in addition to x360Recover. This release comes in response to partners asking for PSA billing that can help automate the reconciliation of contracts or agreements within your PSA. Now, MSPs will have the usage to write the integration and sync it over while allowing other third-party integrators like Gradient MSP to build to the API as well.
What else is on Axcient’s product roadmap?
In 2023, Axcient completed 29 releases containing 106 product enhancements, 127 maintenance and security updates, and seven significant enhancements requiring larger, dedicated projects – all 100% dedicated to solving MSP pain points. Building on those successes, Axcient’s 2024 roadmap is centered around four core areas:
1. Protect Everything™
It’s not just our motto. It’s our purpose. Uninterrupted business continuity and rapid disaster recovery are critical for all systems regardless of a client’s location, size, industry, budget, and environment. MSPs need all-in-one, consolidated, and comprehensive coverage to secure a wide range of client needs and remain competitive in the channel.
MSPs can look forward to NAS protection and Microsoft Teams backup and recovery.
2. Recovery First
To meet SLAs, MSPs need proactive, automated, integrated features that accelerate restoration with painless and proven recovery. A recovery-first mindset prioritizes streamlined disaster recovery procedures as a requirement for business continuity, a strategy for cost control, and a symbol of your commitment to protecting clients.
MSPs can look forward to an enhanced, intuitive user experience leveraging features designed to unify cloud recovery and accelerate PST Export and SharePoint point-in-time restore for x360Cloud.
3. Flexibility
Operational efficiency depends on how much an MSP can do with its stack. Get peace of mind with a single BCDR solution and a stable vendor that expands services, accommodates new needs, and upgrades based on changing cyber threats. Conversely, legacy products are rigid and often grow stale to the market’s current demands. Axcient supports BCDR with multiple deployment options – both with and without an appliance – and we’re not stopping there.
MSPs can look forward to doing more with fewer solutions and vendors using extended distribution to easily fulfill more BCDR use cases without adding management complexity.
4. Usability
Axcient solutions are secure by design, not configuration, with zero-touch deployment, proof of disaster recovery testing, automatic backup integrity testing, and client executive summary reports. These innovations significantly reduce the resources MSP techs require, allowing MSP owners to lower tech team size and skill level demands to drive cost efficiency and profitability. Of course, we continue to seek and implement modern tools for ease of use.
MSPs can look forward to geo-redundancy replication, PSA billing integration, and further development of our REST APIs.
How does Axcient prioritize its roadmap?
Since Axcient is an MSP-only solutions provider, we rely on partner feedback and transparency to direct the stops on our roadmap. Within the x360 Portal, Axcient partners can select “Product Roadmap” to see recent releases, what’s in progress, and what new ideas we’re gathering feedback on.
- View planned product enhancements to stay informed on what’s coming over the next six months to more than a year.
- Vote on the importance of enhancements and leave feedback to influence how the product team prioritizes the most impactful and immediate projects for your MSP.
- Request a new feature to tell product developers exactly what your MSP needs from its BCDR solutions – these requests frequently end up on the roadmap.
- Receive automatic update notifications to get a first look at all projects, including any you’ve requested, as they progress through development, from idea to production to implementation.
What if I’m not an x360Recover partner?
Whether you use one of our other BCDR products—x360Cloud for Microsoft 365 and Google Workspace backup or x360Sync for secure sync and share—or another vendor for BDR, you can always explore your options with Axcient. Unlike other providers, Axcient provides competent and reliable BCDR for nearly all MSP use cases – both with and without an appliance – on a single, cost-effective solution.
MSP-specific features offer flexibility and choice with immutable data, BYOD and BYOC, Chain-Free backups, multiple deployment options, and backup insights and reporting. These tools are always on by default to reinforce backup health, accelerate recovery, and defy ransomware with fewer error-prone manual tasks and potential business disruptions. Using the standardized x360 Platform, MSPs can consolidate efficiently by streamlining BCDR management and tech and operational costs with a partner who understands the channel.
See Axcient x360Recover and compare it with your current solution to ensure you get the latest BCDR security and profitability innovations.
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