Axcient Public APIs
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Register Now for Early Access!
As a 100% MSP-dedicated vendor, Axcient is continually seeking the input of our partners to enhance product performance based on cybersecurity and usability needs. Introducing public APIs with Axcient means we need to consider not only the MSP community but also integrators across the IT space who want to write to Axcient. Integrators are any third-party vendor or MSP that uses the API.
In this article, we’re explaining our API program and getting early registration from MSPs and integrators who want to influence the development. Please register now to voice your preferences, concerns, and feedback as we launch and advance these public API capabilities for productivity and consolidation through integration.
What are public APIs?
According to Gartner, an application programming interface (API) provides programmatic access to service functionality and data within an application or a database. It can be used as a building block for developing new interactions with humans, other applications, or smart devices. MSPs and third-party integrators use APIs to serve the needs of a digital transformation or ecosystem in a platform business model.
Also known as open APIs, public APIs are available and shared freely to enable speed by eliminating redundancy. Technicians, developers, and engineers with programmatic access to potentially proprietary software or a web service can use or republish data as needed without restriction. Basically, public APIs allow companies to integrate third-party products and insights for a complete view of their protected systems within a single pane of glass.
How do public APIs work with x360Recover?
Axcient is utilizing REST APIs, a popular type of web interface that lets integrators communicate with business continuity and disaster recovery (BCDR) services. REST APIs can quickly and securely serve MSPs, integrators, and other vendors with protected and confidential data. For example, public APIs let MSPs centralize Axcient and external data on reporting tools to deliver a unified view of all protected systems. Technicians can build on existing APIs to seamlessly integrate an MSP’s BCDR tech stack by pulling information from x360Recover.
Public APIs allow integrators—or third-party vendors—to write their data to x360Recover. That’s why we’re asking both MSPs and integrators to sign up for early access now. When we launch public APIs widely, we want to be ready to connect MSPs to the vendors they use most, so let us know how we can help you!
Why is Axcient adding public APIs?
Axcient currently offers internal APIs for an internal RMC to pull up protected backup information. With public APIs, MSPs can access a much larger pool of API enablers. The use of public APIs unlocks a new ecosystem for x360Recover users.
It gives technicians the power to write to the product instead of relying on Axcient to complete integrations. MSP partners can use public APIs to enhance their x360Recover instance, while integrators can extend the functionality of x360Recover to their products. These benefits result in productivity through efficiency while revealing new insights for intelligent decision-making across the MSP.
What will it cost me?
Nothing! Public APIs are built into the x360Recover platform, so there’s no extra charge to take advantage of integrations.
Why are public APIs so exciting?
Consolidated efficiency drives today’s top-performing MSPs, ensuring uninterrupted and profitable BCDR services. Because a simple infrastructure is profitable, public APIs are on everyone’s wish list.
- MSP owners can lower operational costs and ensure cybersecurity by building on existing public APIs to integrate their tech stacks seamlessly on a single dashboard.
- MSP technicians can reduce tech debt and control labor costs by reducing manual interventions and the steps required to uncover insights for risk identification, mitigation, and data recovery.
- MSP clients can unify data from external parties on the x360Recover solution for a complete perspective of protected systems and cybersecurity readiness.
- Integrators can enhance their products with x360Recover functionality and surface information via public APIs for PSA, RMM, or document management data. Let us know if you’re an interested integrator, and you’ll be the first to do so!
How do I get early access to public APIs?
Axcient x360Recover partners can complete this quick form to share your information with Axcient’s product team as they lead public API integrations.
What else is on Axcient’s product roadmap?
In 2023, Axcient completed 29 releases containing 106 product enhancements, 127 maintenance and security updates, and seven significant enhancements requiring larger, dedicated projects – all 100% dedicated to solving MSP pain points. Building on those successes, Axcient’s 2024 roadmap is centered around four core areas:
1. Protect Everything™
It’s not just our motto. It’s our purpose. Uninterrupted business continuity and rapid disaster recovery are critical for all systems regardless of a client’s location, size, industry, budget, and environment. MSPs need all-in-one, consolidated, and comprehensive coverage to secure a wide range of client needs and remain competitive in the channel.
MSPs can look forward to macOS support (register now for early access), NAS protection, and Microsoft Teams backup and recovery.
2. Recovery First
To meet SLAs, MSPs need proactive, automated, integrated features that accelerate restoration with painless and proven recovery. A recovery-first mindset prioritizes streamlined disaster recovery procedures as a requirement for business continuity, a strategy for cost control, and a symbol of your commitment to protecting clients.
MSPs can look forward to an enhanced, intuitive user experience leveraging features designed to unify cloud recovery and accelerate PST Export and SharePoint point-in-time restore for x360Cloud.
3. Flexibility
Operational efficiency depends on how much an MSP can do with its stack. Get peace of mind with a single BCDR solution and a stable vendor that expands services, accommodates new needs, and upgrades based on changing cyber threats. Conversely, legacy products are rigid and often grow stale to the market’s current demands. Axcient supports BCDR with multiple deployment options – both with and without an appliance – and we’re not stopping there.
MSPs can look forward to doing more with fewer solutions and vendors using extended distribution to easily fulfill more BCDR use cases without adding management complexity.
4. Usability
Axcient solutions are secure by design, not configuration, with zero-touch deployment, proof of disaster recovery testing, automatic backup integrity testing, and client executive summary reports. These innovations significantly reduce the resources MSP techs require, allowing MSP owners to lower tech team size and skill level demands to drive cost efficiency and profitability. Of course, we continue to seek and implement modern tools for ease of use.
MSPs can look forward to geo-redundancy replication, PSA billing integration, and REST public APIs (register now to get in the early access group).
How does Axcient prioritize its roadmap?
Since Axcient is an MSP-only solutions provider, we rely on partner feedback and transparency to direct the stops on our roadmap. Within the x360 Portal, Axcient partners can select “Product Roadmap” to see recent releases, what’s in progress, and what new ideas we’re gathering feedback on.
- View planned product enhancements to stay informed on what’s coming over the next six months to more than a year.
- Vote on the importance of enhancements and leave feedback to influence how the product team prioritizes the most impactful and immediate projects for your MSP.
- Request a new feature to tell product developers exactly what your MSP needs from its BCDR solutions – these requests frequently end up on the roadmap.
- Receive automatic update notifications to get a first look at all projects, including any you’ve requested, as they progress through development, from idea to production to implementation.
Do you want public APIs?
Of course! Axcient partners can register for early access to public APIs and, in the process, contribute to developing efficient APIs with high-value integrators. Once registered, we’ll let you know when you can use public APIs in x360Recover. We’ll also consult you about your experience to optimize performance and usability based on honest MSP feedback. Are you ready for public API productivity, consolidation, and efficiency?
But what if I’m not an x360Recover partner?
Whether you use one of our other BCDR products—x360Cloud for Microsoft 365 and Google Workspace backup or x360Sync for secure sync and share—or another vendor for BDR, you can always explore your options with Axcient. Unlike other providers, Axcient provides competent and reliable BCDR for nearly all MSP use cases – both with and without an appliance – on a single, cost-effective solution.
MSP-specific features offer flexibility and choice with immutable data, BYOD and BYOC, Chain-Free backups, multiple deployment options, and backup insights and reporting. These tools are always on by default to reinforce backup health, accelerate recovery, and defy ransomware with fewer error-prone manual tasks and potential business disruptions. Using the standardized x360 Platform, MSPs can consolidate efficiently by streamlining BCDR management and tech and operational costs with a partner who understands the channel.
See Axcient x360Recover and compare it with your current solution to ensure you get the latest BCDR security and profitability innovations.
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