Most interns working at Axcient have set deadlines and can usually get their work done before the day ends and meet deadlines without many issues. But in support – where the deadline is “immediately” – the end of the workday can mean working into the middle of the night. As a Support Intern, my responsibilities to help customers and make sure they are satisfied are the number one priorities. So how does a student attending college and working as a support intern balance school, work, and life? You prioritize.
Stick to the priority that’s most important to you
A college education isn’t cheap so why waste $4,000 – $8,000 a semester for classes if your priority isn’t focused on it? Find out which is the most important and how much time you can invest in it. If your time investment overweighs your main priority, try to balance out more time to your main goal instead of side goals. Assuming you’re working part time, you can focus five hours on school and three hours on work assuming your day is an 8-hour day.
Do not trail off from that priority
Once your priorities are set, don’t trail too far off it that you lose sight of your main goal. This happened to me when I felt overloaded at work and began to work support cases during class lectures. My grades slipped and there wasn’t time to recover. I had to reevaluate my priorities to get back to what’s most important as a student: school. Stick to your main priorities and never allow something else to pull you away from it.
Don’t be afraid to ask for help
I’m fortunate to work at a company that really values “team before individual” so I knew my team would back me up when I had to shift my focus to school during midterm and finals week. All my workload was balanced out to my other teammates while I worked on something more important. Remember that working in a company means you are never alone and will (hopefully) always have the resources to back you up when you need it most.
Your work will always be there
As an employee, you have to remember that you can’t finish everything in one day. Work will always be on your table in the morning no matter how much you try to finish that day. What matters most is that at the end of the day, you know you’ve given both your job and your schoolwork your all.
Benny Trach is a customer support intern at Axcient. He is studying management information systems at San Jose State University and has never been more than 10 miles outside of California.